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Privacy

1.0 What is Personal Information?

 

“Personal Information” or “Personal data” means any information relating to an identified or identifiable natural person (each a ‘data subject’). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or by one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.  

Personal Information may include name; address; email address; phone number; IP address; location data; payment details; information about movements around our websites and other digital media such as mobile app or social media; information concerning your interests; bookings; purchases and product and service preferences; data captured in authentication and tracking logs; and information collected from cookies and similar technologies.

 

2.0 What peronsal information do we collect about you?

 

Information you give us. You may give us information about you by, even partially, filling in forms, setting up a user account or profile, subscribing to newsletters and other services, making or cancelling a booking or ordering a product, making applications in respect of job postings, uploading information on our website, putting in an "enquiry" about one of our hotels or resorts, using our enquiry form or participating in one of our on-line surveys, participating in prize draws or promotions or by communicating with us by e-mail, phone or otherwise, e.g. by calling one of our Reservation Offices (or third party office) or by contacting a particular hotel or resort directly. This information may include your name, email address, billing address, room preferences or special requests, phone number, guarantee and deposit information to secure your reservation, the content of any email you send to us and any other similar information. You are under no obligation to provide this information, but without it, we may not be able to provide you with some of our content, services or information you may request.

 

3.0 Cookie Statement

 

3.1 Google Analytics

 

We may use third party analytics services such as Google Analytics and other providers. These service providers help us analyse how users use our website and to identify user patterns. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by third party analytics service providers on servers outside EEA. The information collected for this purpose (including your IP address and other information collected by automated means) will be disclosed to or collected directly by these service providers. On our behalf third party analytics service providers will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet activity in connection with the use of the website. These service providers may retain and use anonymised, aggregated data collected from users of our Website in connection with their own businesses, including in order to improve their products and services. For information on how to prevent these cookies please click here. In addition, authentication and tracking logs will be used to compile user statistics.

 

3.2 Consent

 

We assume that you are happy for us to place cookies on your device. Most Internet browsers automatically accept cookies. However, if you, or another user of your device, wish to withdraw your consent at any time, you have the ability to accept or decline cookies by modifying your browser setting.  If you choose to decline cookies, you may not be able to fully experience the interactive features of our website, our platforms and our services.

 

For more information about which cookies may be placed on your device and how to opt-out, please access DAA or Your Online Choices.

Renovation Notice


Dear Valued Guest,

At the Hotel Valentina we continuously strive to improve our hotel facilities and services to create better guest experiences. It is, therefore, our great pleasure to inform you that our planned renovation and expansion project will commence on December 3rd, 2018. The hotel will be undergoing major renovation works for a period of approximately three months, with an expected completion date of April 5, 2019.

Whilst we are convinced that our new facilities will make your future stays with us even more enjoyable, we appreciate your continued support and understanding during this renovation period. We look forward to hosting you at the Valentina after the renovation works are done to have you experience our new and improved facilities.

If you have any question, please contact our team on reservations@hotelvalentina.com.

Yours sincerely,
The Management

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